Lost or Stolen Packages

Sax Beauté Company is NOT responsible for lost or stolen packages that have a confirmed delivery to the address provided for an order. Upon inquiry, Sax Beauté Company will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate. 

All of our products are packed with the utmost care. Therefore, Sax Beauté Company is not responsible for mishandling of product by the shipping carrier. If a product arrives broken you must contact your local USPS and file a claim with your tracking number. 

Once we ship your order and it has been scanned and confirmed to be in possession of the of the USPS, we are no longer liable for the package. We cannot issue refunds or be held liable for missing or damaged packages.